Kỹ năng
Mô tả công việc
- Is an important factor in receiving information, requesting support and development from customers or from the business department.
- Master the entire operating system at the company and the main support of the first support information groups to handle customer requests.
- Develop complete processing procedures, updated instructions, and step-by-step documents to quickly handle customer requests.
- Relax feedback from customers to improve, suggest effective solutions towards
- Regularly improve knowledge through self-study and exchange between Teams.
- Make weekly reports on completed work
- Other tools can be discussed during the interview.
- Client/Project Domain: UQV.
- Master the entire operating system at the company and the main support of the first support information groups to handle customer requests.
- Develop complete processing procedures, updated instructions, and step-by-step documents to quickly handle customer requests.
- Relax feedback from customers to improve, suggest effective solutions towards
- Regularly improve knowledge through self-study and exchange between Teams.
- Make weekly reports on completed work
- Other tools can be discussed during the interview.
- Client/Project Domain: UQV.
Yêu cầu công việc
· Around 1 year of experience or less.
· Receive inbound requests through channel like on email, Google/Teams chat or any other chat means based on a documented process.
· Logs, categorizes, prioritizes, tracks, and routes:
o Incidents reported by user.
o Alarms raised by monitoring tools.
o Support tracks tickets until successfully resolved.
· Implement basic, documented break-fix tasks along the lines of following a documented process.
· Escalate to L2 depending on an unexpected result of a documented process.
· English: Good, Communicate Fluent
· Time working: Friday - Tuesday (8h00am - 5h00pm) (off every Wednesday and Thursday)
Travel 4-5 times a month to District 1, District 10 or some stores in the HCM area
· Receive inbound requests through channel like on email, Google/Teams chat or any other chat means based on a documented process.
· Logs, categorizes, prioritizes, tracks, and routes:
o Incidents reported by user.
o Alarms raised by monitoring tools.
o Support tracks tickets until successfully resolved.
· Implement basic, documented break-fix tasks along the lines of following a documented process.
· Escalate to L2 depending on an unexpected result of a documented process.
· English: Good, Communicate Fluent
· Time working: Friday - Tuesday (8h00am - 5h00pm) (off every Wednesday and Thursday)
Travel 4-5 times a month to District 1, District 10 or some stores in the HCM area
Thời gian làm việc
Quyền lợi ứng viên
Package 14 salary months
Extra package per year
Young and dynamic working environment.
Continuous development of hard and soft skills through work and professional training.
Opportunity to approach the newest technology trends
Exciting leisure: sports and art events, football club, family day…
The company’s labor policy is completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Holidays, etc.)
Extra package per year
Young and dynamic working environment.
Continuous development of hard and soft skills through work and professional training.
Opportunity to approach the newest technology trends
Exciting leisure: sports and art events, football club, family day…
The company’s labor policy is completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Holidays, etc.)
Địa chỉ làm việc
Onsite Quận 1 & Quận 10, HCM
