- Is an important factor in receiving information, requesting support and development from customers or from the business department. - Master the entire operating system at the company and the main support of the first support information groups to handle customer requests. - Develop complete processing procedures, updated instructions, and step-by-step documents to quickly handle customer requests. - Relax feedback from customers to improve, suggest effective solutions towards - Regularly improve knowledge through self-study and exchange between Teams. - Make weekly reports on completed work - Other tools can be discussed during the interview. - Client/Project Domain: UQV.