Kỹ năng
Mô tả công việc
- The single point of contact for customers.
- Keeping both the customer and the team informed about the needs and changes.
- Support teams in understanding the customer’s needs.
- Helping in understanding the already existing process, which is beneficial for both sides.
- A front face of the delivery to the customer and vice versa; Measure, Monitor and Report Customer Satisfaction; Suggest corrective actions based on SLA and KPI reports.
- Ideate for Continuous Improvement.
- Identify opportunities for cross sales and up sales.
- Detailed information will be discussed further in the interview.
- Keeping both the customer and the team informed about the needs and changes.
- Support teams in understanding the customer’s needs.
- Helping in understanding the already existing process, which is beneficial for both sides.
- A front face of the delivery to the customer and vice versa; Measure, Monitor and Report Customer Satisfaction; Suggest corrective actions based on SLA and KPI reports.
- Ideate for Continuous Improvement.
- Identify opportunities for cross sales and up sales.
- Detailed information will be discussed further in the interview.
Yêu cầu công việc
- Minimum 4 years experience in customer facing role.
- Solid understanding of project management and experience in waterfall and agile methodologies. Working experience in onshore offshore delivery model.
- Proven written /verbal communication and presentation skills.
- Ability to hire, mentor and retain high performers.
- Expertise to supervise delivery and support projects.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.
- Solid understanding of project management and experience in waterfall and agile methodologies. Working experience in onshore offshore delivery model.
- Proven written /verbal communication and presentation skills.
- Ability to hire, mentor and retain high performers.
- Expertise to supervise delivery and support projects.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.
Thời gian làm việc
Trong tuần: Từ thứ 2 - thứ 6
Trong ngày: Từ 08:30 giờ - 18:00 giờ
Quyền lợi ứng viên
- No probationary period, receive 100% official salary, Onsite allowances 100.000 VND/day
- Opportunities onsite and working with big customers, advanced technology, self-development...
- The opportunity to work in groups with many leading experts in the field of domestic and international IT.
- Opportunity to implement ambitious projects in many countries, exposure to the latest technologies and learn from good colleagues.
- Working in a young, vibrant, modern and multicultural environment; Communication activities and events on holidays take place regularly.
- Opportunity for advancement based on ability with corresponding increase in rank and salary increase.
- Have the right to participate in soft skills training courses (logical thinking, creative thinking, communication skills, project management skills, negotiation skills…)
- And many other attractive benefits...
- Opportunities onsite and working with big customers, advanced technology, self-development...
- The opportunity to work in groups with many leading experts in the field of domestic and international IT.
- Opportunity to implement ambitious projects in many countries, exposure to the latest technologies and learn from good colleagues.
- Working in a young, vibrant, modern and multicultural environment; Communication activities and events on holidays take place regularly.
- Opportunity for advancement based on ability with corresponding increase in rank and salary increase.
- Have the right to participate in soft skills training courses (logical thinking, creative thinking, communication skills, project management skills, negotiation skills…)
- And many other attractive benefits...
Địa chỉ làm việc
Liễu Giai, Ba Đình, Hà Nội
Hỗ trợ ứng tuyển
Hr Admin
Hr
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