Participate in the design, development and testing phases of system development in the digitization of existing systems and the introduction of new services.
• Improve functionality, design and develop new functionality in collaboration with the POD team (scrum master, designer, architect, etc.)

業務内容 Job details
• The Helpdesk Support role will primarily focus on supporting the MS Teams
rollout as part of the Microsoft 365 global migration project.
役割・期待 Roles and Expectations
• Act as the initial point of contact for users seeking technical assistance.
• Track reported issues and communicate status updates to the project team.
• Demonstrate flexibility in handling multiple tasks and prioritizing reported issues.
• Analyze user-provided information to determine the best solution in collaboration with
the project team.
• Guide users through the problem-solving process.
• Escalate unresolved issues to the project team for further assistance.
必須な経験・スキル Must have
• Knowledge and experience with Microsoft 365 and MS Teams.
• Strong communication and collaboration skills within the team and with project
stakeholders.
• Ability to organize, evaluate, and manage task priorities and issues.
• Proven experience as a helpdesk technician or IT support technician.
• Excellent task management, verbal, and written communication skills.
• Fluent Japanese communication (Native or N1 level) for interactions with business
users.
• Business-level English communication skills for interaction with the project team.
• Customer-oriented approach to technical support.
望ましい経験・スキル Nice to have
• Microsoft 365 Certification.
• Experience in Windows client support.
• Previous experience in Helpdesk Support.
言語レベル Language
英語 English ビジネスレベル 日本語 Japanese ネイティブ

Trong tuần: Từ thứ 2 - thứ 6

Trong ngày: Từ 08:30 giờ - 18:00 giờ

- 2-month probationary period, receive 100% of salary and fully pay insurance according to Vietnamese labor law (social insurance, health insurance, unemployment insurance) after 2 months of working.
- Seniority bonus, holiday bonus, Tet bonus, 13th month salary bonus
- Maternity allowance for female employees.
- Participate in company activities: Monthly, quarterly, teambuilding, travel, resort and other activities
- Opportunities onsite and working with big customers, advanced technology, self-development...
- The opportunity to work in groups with many leading experts in the field of domestic and international IT.
- Opportunity to implement ambitious projects in many countries, exposure to the latest technologies and learn from good colleagues.
- Working in a young, vibrant, modern and multicultural environment. Communication activities and events on holidays take place regularly.
- Have the right to participate in soft skills training courses (logical thinking, creative thinking, communication skills, project management skills, negotiation skills…) and Japanese language classes.

[KG] 横浜市　西区岡野町1-１-５