Tối ưu hóa và cải tiến quy trình thủ tục bồi thường, giảm thiểu sai sót và nâng cao trải nghiệm khách hàng. Tạo và duy trì tài liệu yêu cầu, sơ đồ quy trình và báo cáo phân tích chi tiết. Hỗ trợ các bộ phận khác trong việc giải quyết các vấn đề phát sinh dự án

• Lead and support end-to-end requirements analysis for business and technology initiatives, ensuring solutions meet business needs and strategic objectives. • Act as a bridge between business stakeholders and technical teams, ensuring clear understanding of requirements, scope, and expected outcomes. • Apply strong logical thinking and structured analysis to translate business problems into clear, actionable requirements. • Ensure high-quality documentation, traceability, and requirement governance across the project lifecycle. • Support project delivery through requirements clarification, solution validation, and user acceptance testing (UAT). • Elicit, analyze, and document business and functional requirements through stakeholder engagement (workshops, interviews, discussions). • Translate business needs into clear functional specifications, user stories, and process flows. • Collaborate closely with business users, project managers, and technical teams to ensure alignment and feasibility. • Create and maintain documentation, including: o Business Requirement Documents (BRD) o Functional Specifications (FSD) o Process flow diagrams o User stories and acceptance criteria • Perform gap analysis and impact assessment for new initiatives or change requests. • Support solution design discussions, ensuring requirements are accurately interpreted and implemented. • Coordinate and support testing activities (SIT/UAT), including: o Test case preparation o Defect tracking o Validation of delivered solutions • Assist in data analysis and validation, ensuring data accuracy and consistency across systems. • Prepare regular reports and presentations for stakeholders on requirements status, risks, and changes. • Ensure traceability of requirements from initiation to delivery.