PURPOSE
• Implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions
• Develop solution by preparing and evaluating alternative workflow solutions.
• Interact with users for collecting requirements and providing technical solutions
• Provide guidance for junior developers to complete tasks
• Get used to the Agile development process and reach the goal of each sprint
• Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions.
KEY ACCOUNTAIBILITIES
• Designs and delivers ServiceNOW solutions with a technical architecture designed for long term success and following ServiceNOW technical standards and leading practices.
• Assess the organization’s current processes and define future-state processes, work closely with Architects within the organization.
• Provide oversight and unit testing of code developed by a partner or internal employees. Ready to deliver the code hands-on if needed.
• Review business processes to map and take advantage of the ServiceNOW platform capabilities to improve business processes.
• The ability to find solutions to complex issues, including identifying the problem, gathering requirements, analyzing the situations, evaluating possible solutions, and choosing the best course of action to solve the problem. Should be able to troubleshoot the technical issue.
• Guides business stakeholders and teams in completing required documentation such as business requirement documents for technical aspects of the solution.
• Responsible for writing the solution design document, so that developers can follow and deliver it.

NEED TO DO
KEY PERFORMANCE INDICATORS
• Drive ServiceNow related changes with a high rate of successful.
• Ensures compliance with standards, procedures and processes.
• Establishment of measurements and targets to improve process effectiveness and efficiency.
• Support projects and efforts that have a broad impact across the organization related to Service Management implementation.
EXTERNAL & INTERNAL CONTACTS
• Group Head of Infrastructure and Cloud Technologies
• One Cloud Team
• Head of Service Management.
• Service Level Manager.
• IT Service Management.
• IT and stakeholders of Business Units.
• IT teams of Group Shared Services.
• Countries/Business Units.
• Vendors and/or Service Providers.
NEED TO KNOW
QUALIFICATIONS / EXPERIENCE
• 8+ years’ experience with technical solution design and delivery of ServiceNow solutions
• Minimum 5 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
• Experience with ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAM
CERTIFICATIONS
• ITIL V3/V4 Certification.
• Certified as ServiceNow – System Administrator (CSA)
• Certified as ServiceNow – Application Developer (CAD)
• Certified Implementation Specialist (CIS) – ITSM
• Micro certificate – Integration Hub fundamentals
• CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware Asset Management will be a plus.
KNOWLEDGE & TECHNICAL SKILLS
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
• Excellent communication skills (English preferred) and a business centric attitude
• Experience with web technologies (XML, HTML, JavaScript, Web services etc), App Engine, Flow Designer, Workflows and working in a SaaS environment.
• Experience working with Agile methodologies.
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
• Experience in IT service management
• Ability to analyze, troubleshoot and resolve complex software application related problems.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
• Experience troubleshooting integration. management, security, and application issues.

Trong tuần: Từ thứ 2 - thứ 6

Trong ngày: Từ 08:30 giờ - 18:00 giờ

- No probationary period, receive 100% official salary, Onsite allowances 100.000 VND/day
- Opportunities onsite and working with big customers, advanced technology, self-development...
- The opportunity to work in groups with many leading experts in the field of domestic and international IT.
- Opportunity to implement ambitious projects in many countries, exposure to the latest technologies and learn from good colleagues.
- Working in a young, vibrant, modern and multicultural environment; Communication activities and events on holidays take place regularly.
- Opportunity for advancement based on ability with corresponding increase in rank and salary increase.
- Have the right to participate in soft skills training courses (logical thinking, creative thinking, communication skills, project management skills, negotiation skills…)
- And many other attractive benefits...

Q1, HCM